These Terms of Service govern your use of the website at addressunknown.lat and every service provided by Address Unknown LLC, including returned mail triage, address research, database cleanup, re-delivery planning, bulk sender audits and monthly recovery reports. By using the site or engaging the desk you agree to these terms.
Address Unknown LLC works from 7533 S Center View Ct, West Jordan - 84084-5526, United States (US). You can reach the company by email at info@addressunknown.lat or by telephone at +17209015084. Please read these terms carefully before sending work to the desk.
We wrote these terms in direct language so that both the sender and the rescue desk understand what each side promises. Where a term is unusual, we have explained the reason rather than leaving it to interpretation.
1. Acceptance of Terms
By accessing the website, submitting a case intake form, calling the desk, or transmitting returned mail records for processing, you agree to be bound by these terms. If you do not agree, do not use the site and do not send work to the desk. Where you act for an organization, you confirm that you have authority to bind that organization to these terms.
These terms apply together with any written engagement agreement signed by Address Unknown LLC and a client. If a signed agreement conflicts with these terms, the signed agreement controls for that engagement.
Acceptance can also happen through conduct. If you send a returned mail batch to the desk and we begin work, both sides are treated as having accepted these terms for that engagement, even if no signature was exchanged. We note this so there is no gap in understanding when a relationship begins quickly and informally.
2. Description of Services
Address Unknown LLC provides a correspondence rescue practice for senders whose mail has been returned. The practice runs through six stations. Returned mail triage sorts pieces by failure cause. Address research compares envelope evidence against lawful directory and public record sources. Database cleanup corrects and standardizes records. Re-delivery planning schedules and formats a second send. Bulk sender audits study patterns of failure across large mailings. Monthly recovery reports summarize intake, reroutes, corrections, closures and recoveries.
The services are advisory and research based. We do not physically carry mail, we do not act as a postal operator, and we do not collect debts. Our work product is a researched route, a corrected record, a re-delivery plan or a documented dead end, delivered to the client in a form the client can act on.
The scope of any single engagement is defined in the quotation or agreement that precedes the work. If a client asks for something outside that scope, we will say so before doing it rather than billing for work that was never agreed. Adding a station mid engagement is common and welcome, but it is always confirmed in writing so that both sides know what changed.
3. Eligibility and Authority
The services are offered to businesses, organizations and individuals who are at least the age of majority in their jurisdiction. By engaging the desk you represent that you have the legal capacity to enter into these terms and that you will use the services only for lawful purposes.
Where you send returned mail records that name other people, you confirm that your organization has a lawful basis to hold and share that information for the rescue purpose described in the engagement.
If you are unsure whether you have that basis, ask before sending. A short conversation at the start is far cheaper than correcting a problem later, and the desk would rather decline an engagement than accept data a sender cannot lawfully share.
4. Client Responsibilities
The quality of a rescue depends heavily on the quality of what arrives at the desk. You agree to provide accurate and complete returned mail records, to describe the failure wording on each piece where it is available, and to tell us promptly if a batch is partial. You agree to identify any records that are subject to special handling, such as records involved in litigation or records subject to a regulatory hold.
You agree not to send us records you are not entitled to share, and you agree to keep your own copy of anything you transmit so that both sides hold a complete record of the engagement.
You also agree to tell us if a person named in a batch has asked not to be contacted. Where a client knows of such a request, we honor it, even if the address is otherwise recoverable. The point of the practice is to deliver correspondence that a person is willing to receive, not to defeat a clearly stated preference.
5. Lawful Use of the Services
You agree to use the website and the services only for lawful purposes and in a way that does not infringe the rights of others. You will not attempt to gain unauthorized access to the website or its systems, will not use the services to harass or harm any person, and will not use researched address data for any purpose other than delivering correspondence your organization is entitled to send.
You will not use the services to locate a person for the purpose of intimidation, stalking or any unlawful activity. We may refuse or stop work where we have reason to believe a request falls into a prohibited category, and we will explain the decision where we lawfully can.
This restriction is not a technicality. The same research that reunites a hospital with a former patient could be abused by someone with worse intentions, and the desk is responsible for the difference. Where a request raises doubt, we may ask for information about the purpose and the sender relationship before proceeding. Refusal to answer those questions is itself a reason to decline the work.
6. Data Handling and Privacy
Our handling of personal information is described in the Privacy Policy, which forms part of these terms. Returned mail records are treated as sensitive. Access is limited to staff working on the case, and the data is used only for the rescue purpose requested by the client.
Where we process records on behalf of a client organization, we act on that organization documented instructions and return or destroy the records at the end of the engagement as described in our retention practice.
The Privacy Policy at /privacy describes the technical and organizational measures in more detail, including access controls, retention periods and the process for exercising rights. If a client requires a separate data processing agreement, we are willing to sign one that is consistent with these terms and with the Privacy Policy.
7. Address Research Limitations
Address research relies on lawful, verifiable sources. Those sources have limits. People change locations without updating records, directory entries can be stale and rural route details can change between the date of a mailing and the date of research. We will tell you when a source has limits that affect confidence in a route.
We do not guess and we do not record a route we cannot defend. A documented dead end is a legitimate research outcome and is delivered with the same care as a recovered route.
Source limits are disclosed, not hidden. If a route rests on a single directory entry that is several years old, the case note will say so, and the re-delivery plan will reflect the lower confidence. Clients can then decide whether to send, to investigate further at their own direction, or to close the file. Our job is to give an honest confidence level, not a comfortable one.
8. No Guarantee of Delivery
We can improve the odds that correspondence reaches the intended person, but no research desk can guarantee delivery. Delivery also depends on the postal operator, the accuracy of the client list, the behavior of the recipient and factors entirely outside our control.
Where a second send still fails, that outcome does not by itself mean the service was performed incorrectly. The case record, including the route rationale and the plan, remains available so the parties can review what happened.
For this reason we ask clients to keep realistic expectations about recovery rates. Some batches are straightforward and most pieces can be rerouted. Others are dominated by records that were already old when they were first mailed, and the recoverable share is small. The triage count at the start of an engagement gives a fair picture of what is possible before any promises are made.
9. Fees and Payment
Fees are set out in the engagement or quotation provided to the client. Unless agreed otherwise, fees are due within thirty days of invoice. Fees may be based on per case pricing, on batch pricing or on a monthly retainer, depending on the shape of the engagement.
Amounts already invoiced for completed work remain payable even if a later case is closed as unrecoverable, because the work and the documentation have already been delivered. We will always tell you before any work begins if a fee structure changes.
We do not bill for cases that never reach triage, and we do not bill a second time for a correction that a previous station should already have made. If an invoice looks wrong, raise it promptly and we will review the underlying case notes with you. Transparent billing is part of the practice because a rescue desk that argues about money is a rescue desk that is not rescuing anything.
10. Scheduling and Turnaround
Recovery work is scheduled in order of intake. We give estimated turnarounds in good faith, but a turnaround estimate is not a promise and is not a guarantee of a particular completion date. Complex cases such as estates, defunct businesses and rural routes can take longer.
If a queue grows or a case proves unusually difficult, we will tell you rather than leaving the case to sit unseen.
Seasonality affects the desk as it affects any practice. Certain months bring heavier return volumes, and during those periods turnaround lengthens. We would rather forecast that openly than promise a date we cannot keep. Clients who know a busy period is coming can send work early, and the desk will reserve capacity where it can.
11. Confidentiality
We keep client information and returned mail records confidential. We do not disclose them except as needed to perform the requested work, as required by law, or as the client authorizes. Our staff work under confidentiality obligations, and our service providers are bound by written terms to protect the data they handle.
If we are legally compelled to disclose information, we will notify the affected client where the law permits, so the client can respond.
Confidentiality outlives the engagement. Even after a case closes and the records are destroyed, the knowledge that a client engaged the desk and the general nature of the work remains confidential. Staff do not discuss engagements in public, and we do not use client names in promotional material without written permission.
12. Intellectual Property
The website, its design, its written material and the desk methods described here belong to Address Unknown LLC unless stated otherwise. You may view and use the site for its intended purpose. You may not copy, republish or resell the material in a way that suggests a false association with the company.
Where a deliverable such as a report or plan is prepared for a client, the client receives the right to use that deliverable within its own organization.
The methods themselves stay with the practice. A client may use the route we found and the plan we wrote, but may not resell our research method as a competing service. That restriction protects the years of refinement behind the six stations without limiting what a client can do with its own rescued records.
13. Third Party Services
The site may link to third party services, and the practice relies on third party providers for hosting, storage and communication. We are not responsible for the content, terms or privacy practices of third parties, and a link does not imply endorsement.
Your use of a third party service is governed by that service own terms, and you should review them before relying on the service.
We choose providers with care, but we cannot control their behavior and we do not adopt their policies as our own. If a provider changes its terms in a way that affects the practice, we will review the relationship and, where necessary, move to a provider that meets our standard.
14. Disclaimer of Warranties
The services are provided on a reasonable skill and care basis. To the fullest extent allowed by law, the site and the services are otherwise provided without further warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.
We do not warrant that the site will be uninterrupted or error free, or that every returned envelope can be rescued. We do warrant that we will work each case honestly, document what we find and tell you plainly when a trail is cold.
The distinction matters. A warranty about outcomes would be dishonest, because outcomes depend on facts we cannot control. A warranty about process is one the practice can keep on every case, and it is the promise clients should hold us to.
15. Limitation of Liability
To the fullest extent allowed by law, Address Unknown LLC is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue or lost goodwill, arising from or related to the services or the site. This applies even if the possibility of such damages was raised in advance.
Our total liability for any claim arising from an engagement is limited to the amount the client paid for the specific service giving rise to the claim. Some jurisdictions do not allow certain limitations, so part of this section may not apply to you.
The cap is a reflection of scale, not a refusal of responsibility. This is a small research desk, and the fees charged reflect that. Clients who need unlimited exposure should arrange their own insurance, and we are happy to cooperate with an insurer that needs information about the work.
16. Indemnification
You agree to indemnify and hold harmless Address Unknown LLC from claims, losses, liabilities and expenses, including reasonable legal fees, that arise from your breach of these terms, your misuse of the services, or your failure to hold a lawful basis for the information you send to the desk.
This obligation survives the end of the engagement.
Indemnification is a standard term in professional services, and it is included here to make clear that responsibility follows control. We control our own research and our own security. The client controls the records it sends and the reason it needs them found. Each side carries the part it actually holds.
17. Termination
Either party may end an engagement as described in the applicable agreement. We may also suspend or end access to the site or the services immediately if we have reason to believe the terms have been broken, if the law requires it, or if continuing the work would risk harm to a third party.
On termination, we complete or hand back work already in progress as far as is practicable, invoice for completed work and handle retained records according to our retention practice.
A client can end an engagement for convenience or for cause, and the process is the same either way. What changes is the handling of unfinished work and any outstanding fees, which follow the terms of the governing agreement. We aim to make ending a relationship as orderly as beginning one.
18. Governing Law and Disputes
These terms are governed by the laws of the State of Utah, United States, without regard to conflict of law rules. The parties will attempt in good faith to resolve any dispute by discussion before starting formal proceedings.
Where a dispute cannot be resolved by discussion, it will be brought in a court of competent jurisdiction in Utah, unless applicable law requires a different forum. Nothing in this section prevents either party from seeking urgent relief where it is genuinely needed.
Discussion first is not a formality. Most disagreements about a case are really disagreements about what the record shows, and the record is available to both sides. Sitting down with the case notes resolves a surprising share of disputes before anyone needs to escalate. We ask the same of ourselves when a client raises a concern.
19. Changes to These Terms
We may update these terms from time to time to reflect changes in the practice or the law. Material changes will be reflected in a new effective date at the top of this page and, where appropriate, in a clearer notice on the site.
Your continued use of the site or the services after an update means you accept the revised terms. If you do not agree, you may stop using the services.
We keep a dated record of revisions so that the version governing a particular engagement can be identified after the fact. If the terms change during an active engagement, the version in effect when the engagement began continues to apply to that engagement unless both sides agree otherwise.
20. How to Contact Us
Questions about these terms should go to Address Unknown LLC. Write to info@addressunknown.lat, call +17209015084, or send post to 7533 S Center View Ct, West Jordan - 84084-5526, United States (US). We answer questions about the terms directly and without jargon.