This Privacy Policy explains how Address Unknown LLC collects, uses, stores, shares and protects information when you use the website at addressunknown.lat, contact the rescue desk, or send returned mail and related data to our sorting room. It also describes the choices available to you and the rights you can exercise over information that identifies you.
Address Unknown LLC is a correspondence rescue practice operated by the developer known as Address Unknown. The company is registered as Address Unknown LLC and works from 7533 S Center View Ct, West Jordan - 84084-5526, United States (US). You can reach the privacy contact by email at info@addressunknown.lat or by telephone at +17209015084.
We wrote this policy in plain language on purpose. Returned mail work touches personal information at a sensitive moment, when a piece of correspondence has failed to reach the person it names, so clarity matters more here than in most privacy documents.
1. Scope of This Policy
This policy covers the website at addressunknown.lat and every service operated by Address Unknown LLC, including returned mail triage, address research, database cleanup, re-delivery planning, bulk sender audits and monthly recovery reports. It applies when you browse the site, when you send an intake message, when you call the desk at +17209015084, and when your organization transmits returned mail records to our sorting room.
The policy does not cover third party websites that we link to, and it does not cover practices of the postal operators or delivery services that handle mail before it reaches us. Those organizations publish their own privacy notices, and we encourage you to read them where your information is involved.
Two roles appear in this policy and they are worth separating at the start. Sometimes Address Unknown LLC is a controller, which means we decide why and how information is used, as we do when you contact the desk directly. Sometimes we are a processor, which means a client organization decides the purpose and we handle the data only on its instructions. This distinction shapes the rights you can exercise and who you should approach first, and we explain it again in the sections on legal bases and rights.
2. Information We Collect
We collect information in three broad groups. The first group is information you give us directly, such as your name, email address, telephone number and the content of any message you send through the intake form or by email. The second group is information contained in returned mail records that your organization asks us to research, which may include names, postal addresses, account references and delivery failure notes. The third group is technical information generated when you use the website, such as the pages you visit and the device and browser you use.
Within the returned mail category, the information we handle can be quite specific. It may include a person name, a former address, a current or last known address, a unit or suite number, a forwarding mark, a reason code for non-delivery, and correspondence history that your organization already holds. We handle this category with particular care because it often belongs to someone who never chose to interact with us at all.
We also collect the minimum technical information needed to serve the site, such as an internet protocol address, a browser identifier and a timestamp. We do not seek precise location data, and we do not ask for government identification numbers, financial account details or health information, because none of those categories are needed to reroute a piece of mail. If a client sends us a record that contains more than the rescue requires, we ask the client to remove the surplus before the case proceeds.
3. How We Obtain Information
Most of the information we hold arrives in one of four ways. You provide it when you contact us. A client organization provides it when it sends a returned mail batch for triage or research. Public records and directory sources provide supporting detail during address research. Technical systems provide website usage data when you browse the site.
We do not buy personal information from data brokers for marketing purposes, and we do not scrape social networks to build profiles of the people named on returned envelopes. Research relies on lawful, verifiable sources that a reasonable person would recognize as relevant to finding a current delivery route.
When a client sends a returned mail batch, we ask for the smallest set of fields that can support the rescue. A name, the failed address and the failure wording are usually enough to begin. We do not need a full transaction history or an entire customer record, and we prefer that senders strip those details before transmission. Fewer fields means less risk for everyone involved and a faster route to the answer that matters.
4. Why We Use Information
We use information to deliver the services you or your organization request. That includes triaging returned mail, researching addresses, correcting and cleaning database records, planning re-delivery, auditing bulk sender practices and preparing monthly recovery reports. We also use information to answer enquiries, provide support and maintain the working relationship between the desk and the sender.
We use website technical information to keep the site running, understand which pages are useful and protect against abuse. We use contact information to respond to messages and, where you have asked for it, to share updates about recovery slots and service changes.
We also use information to improve the practice itself. Reviewing closed cases shows which research steps work and which waste time, and that review helps the desk close future cases faster. Where we use case material for this purpose, we remove names and addresses first and keep only the structure of the problem and the shape of the solution. Aggregate analysis of this kind never leaves the practice and never identifies the people involved.
5. Legal Bases for Processing
Where applicable law requires a legal basis, we rely on one or more of the following. We process information to perform a contract with the organization that engaged us. We process information on the basis of legitimate interests, such as recovering misdirected correspondence and preventing waste, where those interests are not overridden by the rights of the individual. We process information with consent where consent is required, and we process information to comply with legal obligations.
When we act as a processor on behalf of a client organization, that organization is responsible for the underlying legal basis, and we handle the data only on its documented instructions.
Legitimate interests deserve an example because the phrase can feel abstract. A sender has a legitimate interest in delivering correspondence it was already entitled to send and a legitimate interest in not wasting postage on addresses that cannot receive. The person named on a returned envelope has an interest in not being tracked against their wishes. We weigh these against each other case by case, and where the balance tips against the individual we do not proceed. If you believe a specific case tips the wrong way, tell us and we will review it.
6. Returned Mail and Address Data
Returned mail records are the most sensitive category we handle, and they receive the strictest handling in this practice. Access is limited to staff who work directly on the case. Records are stored in controlled systems, and each case carries a reason code and a research note so that decisions can be reviewed rather than assumed.
We do not use returned mail data for any purpose beyond the rescue work requested by the sender. We do not sell it, rent it, publish it or trade it. When a case closes, the record is retained only for the period described in this policy and then securely destroyed in line with our retention schedule.
Storage is deliberately unglamorous. Records live in access controlled systems rather than in shared drives, and printed material is kept in a locked room and shredded when the case closes. Staff do not take returned mail data home and do not copy it into personal accounts. When a client asks us to delete a record, we delete the working copy, any derived notes that would identify the person and the case attachment, then confirm the deletion in writing so the client holds proof of the action.
7. Address Research Practices
Address research is the core of the practice, so it deserves a clear explanation. When we research a case, we compare the information on a returned piece against lawful directory and public record sources in order to find a delivery route that is likely to succeed. We do not guess, and we do not record a route we cannot defend.
Every research case closes in one of two honest ways. Either we identify a defensible route and hand the plan to the sender, or we document that the trail is cold and explain why. We keep the reasoning so that the decision can be audited later by the sender or by anyone the sender authorizes.
Research notes describe evidence, not conclusions about character. A note will say that a directory entry from a given year supports a route, or that no source after a certain date could confirm a person at any address. It will not speculate about why someone moved or make assumptions about their circumstances. That discipline keeps the record useful and keeps the desk on the right side of the people whose lives briefly pass through it.
9. Service Providers
Like most small practices, we rely on a handful of service providers for hosting, email delivery, file storage, payment processing and record keeping. These providers receive only the information they need to perform their function, and they are bound by written terms that require confidentiality and appropriate security.
We review our providers periodically and prefer providers that offer clear data processing terms, strong access controls and a documented approach to deletion.
We also keep the list of providers short on purpose. Every additional service is another place where information could be mishandled, so a provider has to earn its place by doing something the practice genuinely cannot do without. When we add or replace a provider, we confirm that the new provider meets the same standard before any live data moves across.
10. Data Retention
We keep information only as long as it serves the purpose for which it was collected. Intake messages that do not become cases are retained for a short period and then deleted. Active case records, including returned mail data and research notes, are retained for the duration of the engagement and for the limited period after it that is needed to answer follow up questions, meet record keeping duties and resolve disputes.
When a retention period ends we destroy or de-identify the data using methods appropriate to its sensitivity. Where a client organization instructs us to delete records earlier, we follow that instruction unless a legal obligation requires us to keep them.
Two clocks govern retention. The first is the engagement itself, during which a case must stay open so that research can continue and results can be delivered. The second is a short tail after the engagement, during which clients sometimes return with follow up questions or a request to resend. Once both clocks run out, the record leaves the practice. We do not keep returned mail data indefinitely on the theory that it might be useful someday, because that theory turns a temporary rescue into a permanent archive.
11. How We Protect Information
Security at this practice is practical rather than theatrical. We use access controls so that only the staff who need a case can open it. We use encrypted transport for data moving to and from our systems. We keep backups so that a mishap does not destroy the record of a case. We train the people who handle returned mail to treat it as someone else information under their care.
No system can promise absolute security. If we ever become aware of a breach that affects personal information, we will investigate promptly, take steps to contain it, and notify affected parties and regulators as required by applicable law.
We also treat internal access as a security matter in its own right. New people do not see live cases until they have been trained, and access is reviewed when roles change or a person leaves. A locked door matters little if the key is copied freely, so the practice spends as much attention on who can open a case as on how the case is stored.
13. Analytics and Measurement
We measure website use in aggregate in order to improve the site. Aggregate measurement may include page views, approximate region, browser type and referring source. We use these measurements to decide which pages to expand and which to retire, and we do not use them to identify individual visitors.
Where we use a measurement provider, that provider is bound by contract to use the data only for the measurement service and to protect it appropriately.
Analytics help us decide where to spend effort. If a page about returned mail triage receives steady attention, that tells us the explanation is worth improving. If a page is ignored, that is useful too, and we retire it rather than leaving dead weight on the site. None of this touches the case records themselves, because those never enter the public measurement stream.
14. Marketing Communications
If you ask to hear from the desk, we may send occasional messages about recovery slots, service changes and practical notes on reducing returns. Every such message includes a way to stop receiving them, and a request to stop is honored promptly.
We do not add people named on returned mail to any marketing list, and we do not use returned mail data to send them advertising of any kind. That data exists at this practice for one purpose only, which is to reroute correspondence the sender already wished to deliver.
If you receive a message from the desk that you did not ask for, tell us and we will remove you. A rescue practice lives on trust, and a single unwanted message can undo the goodwill that years of careful work have earned.
15. Your Privacy Rights
Depending on where you live, you may have rights to access the personal information we hold about you, to correct it, to delete it, to restrict or object to certain processing, to request portability and to withdraw consent where consent was the basis for processing. You may also have the right not to receive discriminatory treatment for exercising these rights.
To exercise a right, write to info@addressunknown.lat with enough detail for us to understand and verify the request. If your information reached us as part of a client returned mail batch, we may forward the request to that client, who controls the record, and we will explain that step to you. We respond to verified requests within the time required by applicable law.
Exercising a right will never be used against you. We do not charge a fee for a reasonable request, we do not degrade the service because you asked a question about your information, and we do not require you to explain why you want the change. If a request is unusually broad or repetitive, we may ask you to narrow it so that we can respond usefully, and we will explain the reason for the suggestion.
16. Privacy for Children
This practice serves business and organizational senders, and the website is not directed to children. We do not knowingly collect personal information from children through the website. If a returned mail record happens to concern a minor, we handle it with the same care as any other record and process it only for the rescue purpose requested by the sender.
If you believe we hold information about a child in a way that violates applicable law, contact info@addressunknown.lat and we will investigate and act promptly.
17. International Visitors
The practice operates from the United States, and information is processed in the United States. If you visit the site from another country, you understand that your information may be transferred to and processed in the United States, where privacy rules may differ from those in your home jurisdiction. Where required, we use appropriate safeguards for such transfers.
Where we support senders outside the United States, we work to honor the core privacy principles in this policy and any additional obligations that apply to the engagement.
18. Changes to This Policy
We may update this policy from time to time to reflect changes in our practice, our service providers or the law. When we make material changes, we will update the effective date at the top of this page and, where appropriate, provide a clearer notice on the website.
Your continued use of the site or the services after an update means you accept the revised policy. If you do not agree with a change, you may stop using the services and ask us to delete information where the law allows.
We keep a dated history of material changes so that the practice can be held to what it promised at any point in time. If you need to know which version applied when your information was handled, ask and we will provide that version.
19. How to Contact Us
Questions about this policy, or requests about your information, should go to the privacy contact at Address Unknown LLC. Write to info@addressunknown.lat, call +17209015084, or send post to 7533 S Center View Ct, West Jordan - 84084-5526, United States (US).
We take privacy questions seriously because the whole practice depends on trust. If something here is unclear, tell us and we will explain it in plainer words.